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QUALITY:FROM CUSTOMER NEEDS TO CUSTOMER SATISFACTION /

BERGMAN, BO

QUALITY:FROM CUSTOMER NEEDS TO CUSTOMER SATISFACTION / BERGMAN, BO - [S.N] : MC GRAW - HILL ، 1994 - 478 P

Subjects--Topical Terms:
CUSTOMER SERVICE
SERVICE INDUSTRIES

Dewey Class. No.: 658.83 / B Q

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QUALITY:FROM CUSTOMER NEEDS TO CUSTOMER SATISFACTION /

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