BERGMAN, BO <br/><br/>
QUALITY:FROM CUSTOMER NEEDS TO CUSTOMER SATISFACTION /  
BERGMAN, BO 
 - [S.N] :   MC GRAW - HILL ،   1994 
 - 478 P 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICE<br/>SERVICE INDUSTRIES
<br/><br/><label>Dewey Class. No.: </label>658.83  / B Q