RAMASWAMY, ROBIT <br/><br/>
DESIGN AND MANAGEMENT OF SERVICE PROCESSES: KEEPING CUSTOMERS FOR LIFE /  
RAMASWAMY, ROBIT 
 - [S.N] :   ADDISON - WESLEY PUBLISHING COMPANY ،   1996 
 - 424 P 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>TOTAL QUALITY MANAGEMENT<br/>SERVICE INDUSTRIES<br/>CUSTOMER SERVICES - MANAGEMENT<br/>PRODUCTION PLANNING
<br/><br/><label>Dewey Class. No.: </label>658.812  / R D