TY  - BOOK
AU  - RAMASWAMY,ROBIT
TI  - DESIGN AND MANAGEMENT OF SERVICE PROCESSES: KEEPING CUSTOMERS FOR LIFE / 
U1  - 658.812 
PY  - 1996///
CY  - [S.N] : 
PB  - ADDISON - WESLEY PUBLISHING COMPANY ، 
KW  - MANAGEMENT
KW  - TOTAL QUALITY MANAGEMENT
KW  - SERVICE INDUSTRIES
KW  - CUSTOMER SERVICES - MANAGEMENT
KW  - PRODUCTION PLANNING
ER  -