GLYNN, WILLIAM J UNDERSTANDING SERVICES MANAGEMENT: INTERGRATING MARKETING ORGANIZATIONAL BEHAVIOUR OPERATIONS AND HUMAN RESOURCE MANAGEMENT / GLYNN, WILLIAM J - [S.N] : JOHN WILEY AND SONS. INC ، 1995 - 485 P Subjects--Topical Terms: MANAGEMENTMARKETINGMARKETING - MANAGEMENTORGANIZATIONAL MANAGEMENT Dewey Class. No.: 658.802 / G U