TY  - BOOK
AU  - BECKER,DENNIS
AU  - BECKER,PAULA BORKUM
TI  - CUSTOMER SERVICE AND THE TELEPHONE / 
U1  - 658.812 
PY  - 1994///
CY  - [S.N] : 
PB  - IRWIN PROFESSIONAL PUBLISHING ، 
KW  - TELEPHONE IN BUSINESS
KW  - CUSTOMER SERVICE
KW  - COMMUNICATION
KW  - BUSINESS SKILLS
KW  - TELEPHONE ETIQUETTE
ER  -