TY  - BOOK
AU  - BERRY,LEONARD L.
AU  - PARASURAMAN,A
TI  - MARKETING SERVICES: COMPETING THROUGH QUALITY / 
U1  - 658.83 
PY  - 1991///
CY  - [S.N] : 
PB  - THE FREE PRESS ، 
KW  - MARKETING
KW  - CUSTOMER SERVICE
KW  - SERVICE INDUSTRIES
ER  -