FITZ-ENZ, JAC BENCHMAKING STAFF PERFORMANCE: HOW STAFF DEPARTMENTS CAN ENHANCE THEIR VALUE TO THE CUSTOMER / FITZ-ENZ, JAC - [S.N] : JOSSEY-BASS PUBLISHERS ، 1993 - 218 P Subjects--Topical Terms: LINE AND STAFF ORGANIZATIONMANAGEMENTORGANIZATIONAL EFFECTIVENESSBANK MARKING Dewey Class. No.: 658.402 / J B