TY - BOOK AU - QUINN,JAMES B. TI - INTELLIGENT ENTERPRISE: A KNOWLEDGE AND SERVICE BASED PARADIGM FOR INDUSTRY / U1 - 658.514 PY - 1992/// CY - [S.N] : PB - THE FREE PRESS ، KW - ORGANIZATIONAL EFFECTIVENESS KW - TECHNOLOGICAL INNOVATIONS KW - ORGANIZATIONAL CHANGE KW - CUSTOMER SERVICE ER -