TY  - BOOK
AU  - OSBORN,RICHARD N.
AU  - PLASTRIK,PETER
TI  - BANISHING BUREAUCRACY / 
SN  - 0201626322
U1  - 350 
PY  - 1997///
CY  - نيويورك : 
PB  - ADDISON - WESLEY PUBLISHING COMPANY ، 
KW  - ENTREPRENTERSHIP
KW  - ADMINISTRATIVE AGENCIES - U.S
KW  - AMERICA, BUREACURACY
KW  - CUSTOMER RELATIONS - U.S
KW  - GOVERNMENT PRODUCTIVITY - U.S
ER  -