| 000 | 00489nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | GCL | ||
| 008 | 140319s9999 xx 000 0 eng d | ||
| 040 |
_aGCL / _cGCL |
||
| 082 | 0 | 4 |
_a658.83 _bB Q |
| 100 | 1 | _aBERGMAN, BO | |
| 245 | 1 | 0 |
_aQUALITY:FROM CUSTOMER NEEDS TO CUSTOMER SATISFACTION / _cBERGMAN, BO |
| 700 | 1 | _aKLEFSJO, BENGT | |
| 260 |
_a[S.N] : _bMC GRAW - HILL ، _c1994 |
||
| 300 | _a478 P | ||
| 650 | 0 | 4 | _aCUSTOMER SERVICE |
| 650 | 0 | 4 | _aSERVICE INDUSTRIES |
| 942 |
_2ddc _cBK |
||
| 999 |
_c10349 _d10349 |
||