| 000 | 00498nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | GCL | ||
| 008 | 140319s9999 xx 000 0 eng d | ||
| 040 |
_aGCL / _cGCL |
||
| 082 | 0 | 4 |
_a658.83 _bB M |
| 100 | 1 | _aBERRY, LEONARD L. | |
| 245 | 1 | 0 |
_aMARKETING SERVICES: COMPETING THROUGH QUALITY / _cBERRY, LEONARD L. |
| 700 | 1 | _aPARASURAMAN, A | |
| 260 |
_a[S.N] : _bTHE FREE PRESS ، _c1991 |
||
| 650 | 0 | 4 | _aMARKETING |
| 650 | 0 | 4 | _aCUSTOMER SERVICE |
| 650 | 0 | 4 | _aSERVICE INDUSTRIES |
| 942 |
_2ddc _cBK |
||
| 999 |
_c20477 _d20477 |
||